3 HRMS Self-Service Myths Debunked

Employee and Manager Self-Service is considered a core feature in most HRMS these days. The current transaction options are light-years ahead of their counterparts from 10 years ago; more transactions are delivered out of the box with stronger functionality and configuration options than ever before. However, many of us still retain misguided views on HRMS self-service. It’s time to debunk some HRMS self-service myths.

Employees Won't Use HRMS Self-Service as 'It Is HR's Job to Enter Data'

While this may have been true in the early days of HRMS self-service, we now live in a 24/7 environment. When employees can go online to change their address with their bank, register to vote or purchase car insurance all from home or via a mobile connection, the transition to updating a home address or entering new W-4 information in an HRMS will be seen as normal.

If You Enable HRMS Self-Service, There Is No Longer a Role for HR Staff

While administration and transactional tasks may constitute a part of HR’s responsibility, implementing HRMS self-service will enable HR staff to provide more value-added work, such as analyzing educational levels of employees - entered by HRMS self-service - to help with future staffing. If you get HR out of the ‘gatekeeper’ data entry role it will reinforce the view that HR is a strategic partner rather than administrative support.

Recommended Reading: HRMS Self Service - 6 Steps to Success

Diverse Local Regulatory Requirements Make Global HRMS Self-Service Unrealistic

Many countries have differing legal requirements related to data capture and storage. As a first step, it’s relevant to figure out which ones are truly government requirements vs. ‘we copy the document and store the copy on-site as that’s what we’ve always done.’ While some countries may require a copy of a document to perform a data change, it’s only a matter of building that into your online process. Allow for document uploading and don’t release the data change until that requirement is met. As long as you know the requirements, most HRMS these days allow for configuration of such nuances.

HRMS self-service is necessary functionality in this day and age, and your employees and managers will expect access to the data to perform transactions. Keep these myths in mind while you’re implementing and be sure to check out the HRMS Software Guide to compare the latest HRMS self-service options.

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Heather Batyski

About the author…

Heather is an experienced HRMS analyst, consultant and manager. Having worked for companies such as Deloitte, Franklin Templeton and Oracle, Heather has first-hand experience of many HRMS solutions including Peoplesoft and Workday.

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Heather Batyski