Encouraging HRMS Adoption Through "Super Users"
Is your HRMS support structure operating at peak performance, or are you struggling to connect with users? Many companies have successfully bridged this gap through the use of “super users.” Super users serve as influencers, thus playing a strong role in HRMS usage. These champions are so effective at improving system adoption for the following reasons.
1) HRMS Super Users are Approachable
Super users are often plucked from the ranks of a specific employee population, such as a tech-savvy recruiter in a recruiting department. While the hrms users in a department may hesitate to call a help desk or IT department for fear of looking silly, the questions become easier to ask when the super user is a colleague sitting in the next cube. Even when super users are geographically dispersed, employees’ ability to ask questions of and receive knowledge from an open-minded colleague at a similar level or in a comparable role creates a comfort zone in which colleagues can “speak the same language.”
2) HRMS Super Users can Provide Business Context
You may have the most intuitive HRMS in the world and a top-notch training program, but nothing beats a super user’s insider knowledge of how daily operational work really gets done. A super user knows the business processes and can apply system knowledge to help fellow employees get work done quickly and efficiently. They can also serve as a cheerleader for new enhancements or under-utilized functionalities. When a trusted peer positively reports on new HRMS options and shows how they save time, the value (and therefore use) of the HRMS increases in the eyes of other users.
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3) HRMS Super Users can Help Filter and Prioritize Requests
Due to super users’ unique positions in a business, they are in tune with which HRMS enhancement requests are critical and massively time saving and which requests would be nice to have but don’t add value to the bottom line. Super users often facilitate calls and meetings to bring together user requests, thus helping the HRMS team focus on what really matters to build further appreciation and adoption of the system.
4) HRMS Super Users are Trend Spotters
Super users work with HRMS users daily; thus, they become a company’s eyes and ears on the ground. They occupy a privileged place in information gathering due to their proximity to issues and problems. If a super user has to answer the same question 20 times, they can relay this confusion back to your central teams for remediation, such as changing functionalities, adding help text, or revising configurations. These easy wins will help you increase your HRMS adoption even further.
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